Privacy Policy

1. Introduction

BlueStoneGarden ("we," "our," or "us") respects your privacy and is devoted to its protection. This document outlines our approach to handling your personal data. It describes the collection, usage, disclosure, and safeguarding of your information when you visit our website bluestonegarden.sbs or utilize our yacht charter services.

Your decision to engage with our services implies that you agree to the data handling practices detailed in this policy. We adhere to relevant privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) among other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Your personal information is gathered when you knowingly provide it to us through activities such as:

• Reserving a yacht charter
• Engaging with us via our website or telephone
• Signing up for our newsletter
• Completing online forms on our platform
• Taking part in surveys or promotional events

The type of information we collect may encompass:

• Your name and means of contact (email, telephone number, physical address)
• Transactional details (secured via external payment services)
• Your preferences and needs concerning yacht chartering
• Details of a person to contact in case of an emergency
• Specific dietary needs or health-related information (if you choose to disclose this)

2.2 Automatically Collected Information

Information about your device and how you interact with our site is collected automatically upon your visit:

• IP address and geographic location data
• Information on the browser utilised and its version
• Listing of pages you've accessed and your duration on our site
• Source websites that directed you to our site
• Specifications of your device (model, display settings, etc.)

2.3 Cookies and Tracking Technologies

To improve your experience on our website, we deploy cookies and analogous tracking systems. These enhance our services by enabling us to:

• Keep track of your site preferences
• Examine site performance and usage
• Deliver content tailored to you
• Advance our offerings

Your browser configuration or our cookie consent tool can be used to manage your cookie preferences.

3. How We Use Your Information

We utilise the data collected for several reasons such as:

• Service Provision: To manage yacht charter services, process reservations, and liaise regarding your charter plans
• Customer Care: To handle questions and offer aid when needed
• Transactions: To handle payments and supervise financial records
• Security Measures: To ensure the security of our operations and safeguard against wrongdoing
• Promotion: To send you messages and updates on our deals (with your consent)
• Site Enhancement: To evaluate user behavior and refine the functionality of our site
• Lawful Conformance: To act in accordance with governing laws and legal requirements

4. Information Sharing and Disclosure

We do not sell, exchange, or lease your personal details to outside parties. Nonetheless, we may share your information in specific situations:

4.1 Business Partners

We could disclose details to trusted external businesses that provide assistance in various domains, such as payment processing services, web hosting, email marketing, analytics and performance insights, and customer relations.

4.2 Legal Obligations

If mandated by law, we may need to reveal your details in response to lawful processes, judicial mandates, emergencies, or while investigating suspected illegal activities or fraud.

4.3 Business Transitions

In instances of corporate consolidation, acquisition, or asset sale, your information might be transferred as part of the business deal.

5. Data Security

We apply suitable technical and administrative steps to safeguard your personal data against unsanctioned access, change, exposure, or destruction. Such precautions encompass encryption processes, secure server environments, controlled access, continual evaluations, and staff education.

However, it's important to note that no internet-based data transmission or storage method is entirely secure. Thus, we cannot offer an absolute guarantee of your information's security.

6. Data Retention

Your personal details are held only for the time necessary to satisfy the collection purposes or as required by legal obligations. Common periods of retention are:

• Charter reservations: 7 years for taxation and legal reasons
• Communication for marketing: until you choose to unsubscribe or delete your data
• Site analytics records: 26 months
• Customer service interactions: 3 years following the final contact

7. Your Rights and Choices

You have rights to request access, correction, deletion (as per legal constraints), data portability, to dissent marketing communications, and to manage cookies. For such requests, please engage with us through the details provided below.

8. External Services

8.1 Google Analytics

For analysis of site traffic, we use Google Analytics. You can opt-out through the Google Analytics opt-out browser extension.

8.2 Social Media Platforms

Our site may have links to social platforms which adhere to their respective privacy policies.

8.3 Payment Services

Transactions are managed securely by third-party providers in compliance with PCI DSS standards.

9. Cross-Border Data Transfers

Your information could be processed in countries other than France. We assure that appropriate precautions are taken in line with applicable privacy regulations.

10. Protection of Minors

We do not deliberately collect data from minors below the age of 13. If it's suspected that a minor has provided personal information, we ask that you contact us swiftly.

11. Updates to This Privacy Policy

Occasionally, we might update our Privacy Policy to reflect modifications in our practices or legal framework. Any changes will be communicated by updating the policy on our website, notifying registered individuals, or through a notice posted on the site. If you continue the use of our services after the effective date, it will be taken as your acceptance of the new terms.

12. Getting in Touch

If you have inquiries regarding our Privacy Policy or how we handle data, please reach out to us:

13. Compliance with Google Ads User Consent Policy

Our adherence to Google Ads user consent policies is strict, and you may modify your cookie and tracking preferences at any time through our cookie settings.